FO999 Safety Commitment

Responsible Gaming — Stay in the fun, stay within your limits

At FO999, we believe entertainment is only truly fulfilling when it is safe and mindful. Our responsible gaming policy is committed to giving you a healthy, enjoyable, and controlled experience.

24/7
Support Team Available
100%
Voluntary Limit Setting
18+
Age Verification is Mandatory
3
Self-Protection Tools

Our protective Features

FO999 has developed a range of tools and policies to protect every player. Learn how we support you every step of the way.

Deposit Limit Setting

Set your own budget. At FO999, you can establish daily, weekly, and monthly deposit limits. Once a limit is set, it applies immediately. To increase a limit, a minimum waiting period of 7 days is required.

Session Time Control

Decide in advance how long you will play. Our session timer will automatically alert you when your set time is up. It is an effective responsible gaming tool to prevent spending more time than you intended.

Temporary Break (Cooling-Off)

Give yourself a break — temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this period, no deposits or bets can be made, helping you clear your head.

Self-Exclusion

If you feel things are getting out of control, you can apply to close your account for a period of 6 months to 5 years. FO999 respects your decision and will not send any promotional communications during that time.

Age Verification

FO999 strictly prohibits account registration for anyone under 18. Age verification is mandatory at sign-up. Keeping minors away from gambling is one of our core responsibilities.

Help & Support

Our support team is available around the clock for any concerns. We also provide information on professional counseling services for gambling addiction, so you can get the right help when you need it.

What does responsible gaming mean?

Responsible gaming means enjoying gambling purely as entertainment — not viewing it as a source of income or a way to solve problems. At FO999, we believe every player truly enjoys the experience when they know when to stop, how much is appropriate to spend, and when to make decisions with their mental health and family in mind. This principle sits at the heart of our entire platform.

Many people think responsible gaming simply means playing less. It does not. It means playing with awareness — understanding your limits, setting a budget, and enjoying the experience from a place of comfort rather than stress.

When can gaming become a problem?

Gambling becomes harmful when you cannot stop yourself, when you keep betting to chase losses, when you hide your gambling from family or friends, or when you play with borrowed money. If you notice these signs, it is important to take action right away.

Remember: Winning in gambling is never guaranteed. Every bet is a cost of entertainment — just like going to the cinema or dining out. Never assume that the next bet will make up for your losses.

FO999 Responsible Gaming Policy

FO999 follows the policies below to ensure a safe and transparent environment for all members:

  • Age and identity are verified at every registration.
  • Players can set their own daily, weekly, and monthly deposit limits.
  • You also have the option to set your own Loss Limit.
  • You have the option to set a bet limit so you do not lose a large amount in a single session.
  • Session timer and reminder features can be kept active.
  • The Self-Exclusion option can be activated at any time.
  • If suspicious behaviour is detected, FO999 will reach out directly to the member.

Minor Protection

Gambling by anyone under 18 is strictly prohibited at FO999. If there are children or teenagers in your home, we recommend installing parental control software on your device and keeping your account password secure. Under no circumstances is it permitted to create or use an account on behalf of a minor.

Maintain a Real-Life Balance

Gaming should occupy only a small part of your life — after family, work, health, and your social life. If you notice you are sleeping less because of gaming, experiencing tension in family relationships, or losing focus at work, that is a clear sign you need a break. FO999 wants you to stay healthy and happy.

Practical Responsible Gaming Tips

  • Before you start playing, decide on the maximum amount in BDT you are willing to spend.
  • Don't chase your losses by placing more bets to win back what you've lost.
  • Avoid playing when you are stressed, angry, or feeling low.
  • Never play under the influence of alcohol or any substance.
  • Take regular breaks — at least 10 minutes of rest for every hour of play.
  • Save a portion of your winnings rather than putting it all back into play.
  • Let someone you trust know you are playing — transparency helps reduce the risk of addiction.

Check for Signs of Addiction

Ask yourself the following questions. If you answer yes to most of them, consider seeking help:

# Question
1 Do you chase losses by placing more bets to win back money you have lost?
2 Do you hide your gambling from family or friends?
3 Do you feel restless or irritable when you are not playing?
4 Have you ever played while in debt or by cutting back on essential expenses?
5 Have you tried to stop playing but found you could not?
6 Is gaming affecting your work or studies?

If you recognise yourself in any of the questions above, do not hesitate to contact our support team or activate the self-exclusion option in your account. Asking for help is an act of courage.

FO999's Commitment

FO999 is more than a gaming platform — it is a responsible community. We continuously improve our responsible gaming tools, educate our members, and take an active role in preventing addiction. Your enjoyment and your safety are our top priorities.

Please remember: Responsible gaming is the best way to play. FO999 is always by your side — not just when you win, but at every step of the journey.

Points to Keep in Mind

  • Gaming is Entertainment Only
  • Stay Within Your Budget
  • Take a Break When You Lose
  • 18+ Only
  • Don't hesitate to reach out for help
18+
For Adults Only
Participation by Minors is Strictly Prohibited

Common Inquiries

Not at all. Responsible gaming principles apply to everyone. It is a healthy habit — much like eating well or exercising regularly. FO999 wants all players, new or experienced, to play with awareness.

Log in to your account and go to the "Responsible Gaming" section. There you will find options to set separate daily, weekly, and monthly deposit limits. Limits take effect immediately.

Yes, once your exclusion period ends, you can reactivate your account. However, it cannot be unlocked for any reason during that period — this is for your own safety.

Talk to them with empathy, without judgment. Encourage them to reach out to FO999's support team. Seek professional counseling services if needed. Your support could make a real difference in their life.

FO999 strictly verifies age and identity at the time of registration. If there are children in your household, we strongly recommend enabling parental controls on your device and never sharing your account password.

Play Safe, Play Happy

Join FO999 and enjoy casino, bingo, and much more — with responsible gaming features built in.

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